The Procedures involved in Order Fulfillment

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If you look for the meaning of Order fulfillment in a business dictionary you will find that it is a sequence of procedures involved in fulfilling the needs of the purchaser. In the broader context it is a process of events that are carried out to execute the customers’ purchases and the steps involved in carrying out these events are as follows:

Product Inquiry: This is the basic step about the items that are offered to the clients. They can find it in some Catalogue form with all the items’ availability and then they can search for their desired merchandise. Your website can be one of the easiest ways to keep your clients informed about your products and services.

Sales quote: Your customer may need the idea of the price of the products you are offering so they may need to work out how much budget they should spend on the product they are looking for.

Order configuration: Once the sales budget is finalised the next step involved is Order configuration. In this process the products are finalised and selected depending upon the customers’ needs.

Order Booking: This can be regarded as the first official document that confirms the booking made by clients and is issued to them

Order Acknowledgement/Confirmation: This is the verification or acknowledgement that confirms that you have got the details and that it is being fully informed.

Invoicing: This is the paperwork that will set out the actual cost of the goods to the client according to their requirements.

Order Sourcing/ Planning: This is the procedure that is carried out to find the products and prepare them for delivery to the customer.

Order changes: This is the process that is carried out to make any modifications, should the buyer change his priorities about his demands.

Order Processing: After the order confirmation the next stop involves is the order processing in which instructions are issued to the warehouse or place where it is stored where it is then packed and delivered to the buyer.

Shipment: This refers to the shipment and transportation needed in delivery of the goods.

Delivery: This refers to the final delivery of the products to the customers.

Settlement and Returns: Once the delivery has been received and should the goods be unacceptable or not, this involves the settlement of the invoice required then they can be returned using the procedures for returns.

 

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